Refund & Cancellation Policy

Thank you very much for ordering collectables from Ultra Planet! However, if you change your mind, please do not hesitate to arrange a refund or cancellation. 

 

REFUND

You may return most new, unused and complete items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For any manufacturing defect (except defectives already stated in the description of the items), please email us at ultraplanettoys@gmail.com with clear images which show the defective area within 3 days upon receipt of your item.

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions on how to return items from your order.

CANCELLATION

Please contact us to cancel your order as soon as possible before we ship your item. Cancellation could not be done after shipment. For any cancellation, 10% of the amount will be charged as a handling fee.

 

Preorder Refund & Cancellation

You can cancel preorders and receive 100% refund before we preorder the items from the supplier. We could only provide a refund up to 50% of the deposit for the items we have preordered from the supplier. The percentage of the refund is calculated based on the availability and popularity of the item. 

 

Toys Hunting Refund & Cancellation

You can cancel your Toys Hunting item and receive 100% refund before we have the requested item in hand. It's non-refundable after it's ready to ship unless you receive an incorrect or defective item from us.