Shopping Info

Stock Location

Stock location is specified in each item description. They can either be in Hong Kong (HK) or UK. This varies the time needed for shipping.

Shipping

We aim to provide free and fast shipping for our customers. For most of the items, we offer free shipping unless it is specified in the item description.
All items will be wrapped carefully with good protection. We ship your item within 3 working days upon receipt of full payment. Tracking number will be provided once the order is confirmed.

Shipping from UK

Items from UK is shipped via UPS Next Working Day Service. Your figure will be in your hand within 2 days after shipping!

Shipping from HK

We ship items from HK via Hong Kong Post Registered Airmail / eExpress / Vantage. It takes 10-14 days to arrive but there could be delay due to air traffic, customs and weather conditions etc.

Import duties, taxes, and charges 

Import duties, taxes, and charges are not included in the item price or shipping charges. These charges are the BUYER'S responsibility.

Please check with your country's customs office to determine what these additional costs will be prior to bidding/buying.

Toy Hunting Process

Refund & Cancellation Policy

Thank you very much for ordering your love ones from Ultra Planet! However, if you change your mind, please do not hesitate to arrange a refund or cancellation. 

Refund

You may return most new, unused and complete items within 30 days of delivery for full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). For any manufacturing defect (except defectives already stated in the description of the items), please email us at ultraplanettoys@gmail.com with clear images which show the defective area within 3 days upon receipt of your item.

You should expect to receive you refund within a week of giving your package to the return address, however, in many cases you will receive a refund more quickly. 

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Cancellation

Any questions, drop us a message!